All items are sent thru the Australian Postal Service. Tracking numbers will be provided upon request. All items sent thru biatch.com.au include postal insurance. Parcels are usually delivered within 4-8 day once payment has cleared! If you have not received your parcel after 8 days, please see the below information.

Missing Parcels:

If your parcel hasn't arrived in the time expected please call Australia Post on 13 13 18 and quote the tracking number from your shipping confirmation email. We also recommend visiting your local Post Office or Mail Center to see if they are holding it for you. Click here to contact support